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Time to delivery is influenced by multiple factors: time to proof approval on custom items, production time and shipping times. If you have a date that you need to have your product in hand, please enter that date on the order form. Should you have any questions or require a specific delivery date, please contact us at: 1-800-272-5729.
UPS is the recommended carrier for Coller Industries. By using UPS, all shipping information and labels are printed directly from the address associated with the order. UPS is notified via a direct link over the internet, and the customer will receive a confirmation email with a tracking number. Delivery failures due to circumstances outside of UPS's direct control (weather, traffic, receivers office closed, no one available to sign, etc.) are not guaranteed.
BLIND SHIPPING: Requests for blind shipping are available through UPS only, and instructions must be included on the order review page during the checkout process. If there are any questions, contact customer service at 1-800-272-5729.
If a problem should occur, we will do everything possible to remedy the problem. Coller Industries has our own UPS account executive who may be able to correct the shipping method or address while in route. If necessary, we may even redo an order (if possible) so that it can be received when needed.
When orders are small and light-weight, USPS First-Class Package Service – Commercial may become available during the checkout process. This shipping service is only offered within the US and may take anywhere from two to seven business days (not guaranteed). However, as arrival times for packages shipped via US Postal Service are not guaranteed, Coller Industries does not recommend this service.
EXCEPTION: Military Addresses ship via USPS Priority Mail.
If a package is not received, Coller Industries will replace the contents after waiting 7 days (USPS policy) to allow for return of the original shipment. For packages sent via the US Postal Service to a military address, replacement orders will be at the customer's expense
In some instances, customers may qualify for a local pick up. If a customer’s address is within a certain proximity of Coller Industries, a local pick up option will show during the final stages of the ordering process. Orders that meet these parameters can be picked up during regular business hours at: Coller Industries Incorporated, 2211 South 300 West, Salt Lake City, Utah 84115.
Coller Industries Incorporated is located in Salt Lake City, Utah. Most products will be shipped from this location. However, a few items may be shipped from other locations and the delivery time may need to be adjusted.
Be sure to select the appropriate shipping method to ensure that your products arrive on time.
If next day shipping is requested, the order must be submitted by 11:00 a.m. Mountain Time and confirmed by calling the customer service department at 1-800-272-5729. Coller Industries shipping is always dependent upon product availability. Shipping times for custom orders are figured from the time production of the product(s) is completed. Production charts are available on each products order page.
When both custom and stock items are ordered, all products will be shipped together using the selected shipping method.
Coller Industries is not responsible for, and assumes no liability for, missed delivery dates caused by a failure on the part of the shipping company.
|USPS First-Class Package Service – Commercial||
Delivery dates are not guaranteed, however delivery is typically two to seven business days.
|UPS Next Day Air Early AM||
Next business day delivery available as early as 8:00 a.m. to most major cities in the US or by 9:30 a.m. to most other cities.
|UPS Next Day Air||
Next business day delivery as early as 10:30 a.m. depending on destination.
|UPS Next Day Air Saver||
Next business day afternoon delivery as early as 3:00 p.m. to most commercial destinations, and by end of day for residential locations.
|UPS Second Day Air AM||
Second business day morning or noon delivery as early as 10:30 a.m. or 12:00 p.m. to most commercial destinations.
|UPS 2nd Day Air||
Second business day delivery by the end of the day, may be as early as 10:30 a.m.; some locations in Alaska and Hawaii require additional transit time.
|UPS 3 Day Select||
Delivery within three business days by end of day.
Day-definite delivery typically in one to five days; view delivery map for more details.
INTERNATIONAL & US TERRITORY ORDERS: International shipping is provided via UPS Worldwide and all packages are insured. Customers are required to verify their address and shipping information provided before submitting their order. The shopping cart will display an estimate of all shipping and handling fees (shipping charges, taxes, VAT, duties, etc.). If a price variance occurs, an updated shipping quote will be sent via email once the order has been processed.
LATE OR MISSED DELIVERY TIMES: If an expedited shipment fails to arrive when scheduled, Coller Industries must be contacted. If a notice is received and acknowledged within 10 days of the missed or late delivery time, excess shipping fees may be refunded. Fees will not be refunded for delays caused by the customer (e.g., no one is available to receive or sign for the package, an improper or incomplete address, etc.) or for delivery failures due to circumstances outside of the shipping services' direct control (e.g., inclement weather or traffic).
JOBS NOT SHIPPED WHEN SCHEDULED: If an unexpected problem is discovered during the production of an order, the customer will be contacted immediately. If a customer is not available, all production will cease until contact is made. Please have someone available who can respond in a timely manner. This delay in production may cause a delay in the shipment of an order.
If a customer needs a product by a specific date, notification must be made at the time the order is placed.
Unless notified of a specific date in advance (or an expedited production or shipping method has been chosen), shipping for a delayed order will use the same method chosen when the order was placed. If an order with a need by date, expedited production or expedited shipping is delayed because of a production problem, every attempt will be made to ship the product so that it arrives by the scheduled date.
If a product cannot be shipped to arrive by the specified date, the customer will be notified and production will stop until the customer verifies that they are willing to accept the late delivery. If the customer is not available to contact or does not respond immediately, they may be responsible for a portion of the invoiced fees.
CANCELED ORDERS: If you choose to cancel an order once production has begun, you will be responsible for a portion of the invoiced fees, based on the percentage of the order completed. Once the order ships, you are responsible for the entire order.
LOST SHIPMENTS: Coller Industries uses third-party services for shipping and is not responsible for their failures. However, insured shipments will be replaced as soon as the shipping company declares the package lost. So that a reasonable solution for replacement can be found, Coller Industries must be notified immediately of any lost packages.