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Coller Industries Logo

 

1-800-272-5729

Monday ‒ Friday 7:00 AM to 5:00 PM (MT)

1-800-272-5729

7:00 AM - 5:00 PM (MT)

Monday - Friday

Due to the holiday season, UPS has altered some of their shipping services. This may impact your receipt date of our products.
If you need a specific receive by date, please contact customer service at 1-800-272-5729.

Frequently Asked Questions (FAQ)

Browse through Coller Industries frequently asked questions or call 1-800-272-5729 and speak with a customer service representative.


1. How will I customize my product?


Choose which size and finish you want, then select from a variety of colors and fonts. Pick a stock image or send us your logo via upload or email. Provide any additional information to help our designers best meet your needs.


2. What is a proof?


A proof is a digital depiction of the final product. Our designers will make the proof image to match the product you will receive. However, an exact representation may not be possible. Some variation in line thickness, color and texture may be evident in the actual product.


We will email you a digital proof after purchase. Our standard time is four hours, but it may take up to one business day during periods of high volume production.


Look over the proof carefully! Your product will be made according to the details represented on the proof. Make sure to request any changes you want made and only approve the proof when you are satisfied. While we do put a hold on funds, your credit card will not be charged until your proof has been approved.


Standard revision time is 24 hours. We will send you another proof with the requested changes. You may receive up to four proofs free of charge. Any additional proofs will cost $10 each. Once you approve and return the proof, our team will begin production.


3. How long will it take to get my order?


The time it takes to deliver your order depends on several factors: proof times, quantity ordered, production time and shipping. If there is a specific date you need your order by, please specify on the order form.


4. What payment methods does Coller Industries Incorporated accept?


Coller Industries Incorporated accepts all major card credits: Visa, MasterCard, Discover, and American Express. We will consider accepting PO's from Governmental, Educational and Non-Profit entities and for reorders from previous customers.


We also accept checks. However, we reserve the right to hold the order until the check clears. Orders will not ship until we have received and processed your check. You will be asked to fill out a Contact Information Form, and you will be set up for invoicing on future orders.


Prepayment is required for all first orders. Please pay by credit card unless you are willing to wait until we have received a cleared check payment. We do not start to manufacture or assemble your order until these funds have cleared.


5. How do I submit the artwork for my engraved logo?


You can email the logo to us or upload it in the order form. The quality of your final product will depend on the quality of the artwork submitted. If your logo is not in a vector format, we can convert it to one. We do charge $30.00 for this service, which takes at least 24 hours to process. Your completed art file will be sent to you so that you will have a copy of the logo for future uses.


Vector Formats: .eps, .ai, .cdr or .pdf



6. Which shipping service does Coller Industries Incorporated use?


Coller Industries Incorporated uses UPS to ship all of our products. In the continental United States, our standard shipping is provided through insured UPS Ground. Charges will be shown on the invoice and the order will be shipped as soon as possible; extra charges may apply for Alaska and Hawaii.


For military addresses, we use USPS Priority Mail. We do not ship to PO boxes.



7. Do my products come with a guarantee or warranty?


Coller Industries Incorporated believes very strongly in its quality. We only use the highest grade material for all our products. Therefore, we guarantee our products to be free of defects for a period of one year after purchase. Defective products will be replaced, returned to Coller Industries for repair or have replacement parts sent to the user at our option. We do not accept returns of custom made products or special order products. However, standard products we normally stock can be returned for 100% credit to be applied towards other purchases, or a refund will be issued after the deduction of a 15% restocking fee. Coller Industries is only responsible for replacement or repair of defective merchandise and is not responsible for any consequential damages. Merchandise to be returned to us must be pre-approved and be sent prepaid.



8. Can I get a cost estimate for my order?


The product order pages have a price calculator, so that as you choose the product specifications, the pricing will be shown on the order page. These order forms are submitted to the shopping cart where you will be able to review prices. Your order will not be submitted until you finalize your contact and billing information.


You may also call 1-800-272-5729 toll free and speak with a customer service representative. They will gladly help you find the best product to meet your needs, give you a quote and guide you through the ordering process.